Member Services Administrator - Job description

Be Fit South Shore is growing and we need an administrative dynamo to take charge of our front desk and member services. We are a hybrid fitness studio that focuses on the whole individual relative to improving overall health and wellness. We have a goal to facilitate the healthy transformation of 200 people this year.

If you love a collaborative, fun and supportive work environment this might be the right opportunity for you.

Who we are....

  • Dedicated to helping our community get feel strong and healthy
  • A small team that works closely to support each other and meet our goals
  • Invested in helping our clients and employees grow and learn

You are....

  • Super organized and love to follow systems
  • Get satisfaction from checking items off a list
  • A pro at texting and using social media such as IG, FB and TikTok
  • Happy to jump into a photo or video with a member
  • Outgoing and easy to talk to
  • Willing and able to ask for help when you need it
  • Someone who loves giving a helping hand
  • Friends with all types of people and really non-judgmental

Don't apply if....

  • Texting or calling people you don’t know makes you uncomfortable
  • You struggle to get things done on time
  • You are easily frustrated with customer service
  • You’re more interested in becoming a fitness coach

To apply

If this sounds like you, fill out an application and initial assessment CLICK HERE

More about this position

Member Services Administrator is responsible for managing member services, from managing leads, making sales, onboarding new clients, engaging current clients and cancellations/holds.


  • New membership onboarding and cancellations
  • Responding to incoming leads to book sales appointments
  • Responding to emails, phone calls and text messages from prospective clients
  • Weekly follow up with members on a trial program
  • Work closely with owner to complete daily tasks and administrative duties
  • Provide education, motivation and recognition on social media


  • Experience with Facebook, Instagram, Tik Tok, Twitter, and Google drive tools
  • Bonus if you are experienced with client management software
  • Previous sales or administrative experience
  • Or, previous experience in the hospitality/service industry or retail management
  • Excellent written and verbal communication
  • Passion for health and fitness
  • Passion for helping others


  • Starting $15-$18 per hour depending on experience, plus commissions
  • Flexible daily hours, occasional Saturday events
  • 15-25 hours per week starting
  • Benefits available after 90-Days and over 32-hours per week
  • Free Membership
  • Opportunity to grow into managerial position

Click the button below to complete the assessment and apply for the position.

Personal training | Boot Camp | Nutrition | Weight Loss | Fat Loss

Be Fit South Shore Boot Camp

329 Centre Ave. Rockland, MA. 02370  |  781-325-9096